Citizen Engagement: There are Apps for That

Recently there has been a surge by some municipalities to utilize online platforms that may be beneficial for local government in Pennsylvania. These web-based apps are designed to help municipalities engage with residents effectively, keeping them informed and involved by integrating technology to streamline communication and increase civic participation. Some of the advantages are enhanced transparency and improved civic engagement by helping municipalities communicate vital information efficiently. Its goal is to strengthen community-building efforts and foster trust between residents and local governments.

They offer a range of unique features, including real-time notifications for local events, meetings, public hearings, and emergencies. They can also provide the ability to send push notifications and automated text messages for immediate outreach. A centralized calendar of municipal events, such as council meetings, public forums, and recreational activities, is available, allowing residents to RSVP or receive reminders for important local events. These platforms can also serve as a public service announcement board for sharing important updates like road closures, utility disruptions, or local news. Participating municipalities can send detailed messages and instructions directly to residents' smartphones, enhancing communication and engagement.

If you want, it can survey and/or poll users to gather community feedback for local decisions, enhancing participatory democracy, thus increasing civic engagement. This form of direct communication with residents could improve turnout for local elections and public meetings as residents feel more involved in the local decision-making processes. This reduces reliance on traditional communication channels like newsletters, flyers, phone calls, and local media reports.

Imagine the ability to send immediate alerts in times of crisis or public emergencies, like natural disasters, weather events, or public safety concerns. Some offer a low-cost technology solution compared to traditional methods. Users can opt for text messages, email alerts, or in-app notifications based on preference for mobile phones, tablets, and computers.

Implementation is said to be easy, with step-by-step guidance and ongoing technical support to address concerns. Some offer training to provide help to municipal staff to effectively use the platform. The various web platforms plan to expand to more municipalities across Pennsylvania, incorporating new features based on user feedback and technological advancements.

So, if your municipality wants to promote better governance, improved civic participation, and enhanced community welfare, check out the apps available to your municipality to participate. Remember that platforms are accessible for municipalities of all sizes. "Fire this thing up," and keep your citizens informed.

---

About the Author

David L. Anthony is a member of the Keystone Municipal Solutions team of experts. He is a veteran of municipal government, having served more than 33 years in various positions of public service. Contact him at david@keystonemunicipalsolutions.com. To learn more about David and the Keystone Municipal Solutions team, click here.